Refund & cancellation policy

Last updated: 9 August 2026

You can request a refund within 14 days of buying FormForge Pro, for any reason. You do not have to explain yourself, and you do not have to prove a fault.

The window

The refund window is 14 calendar days from the date of purchase shown on your Paddle receipt. A request sent within that window is granted.

After 14 days we are no longer obliged to refund, but we would still rather hear from you than have you stay unhappy — write to us and we will look at it.

What qualifies

Within the 14-day window, everything qualifies. Common reasons, all of which are fine:

• It does not fill the forms in your application the way you needed.
• You bought it and then found the free tier already did what you wanted.
• You bought two licences by mistake, or bought the wrong thing.
• You simply changed your mind.

You are encouraged to use the free tier and the 7-day in-extension trial before buying, precisely so that a refund is rarely necessary. Neither requires a card or an account.

How to request one

1. Email support@flinthive.com from the email address you bought with, or quote the Paddle order reference from your receipt.
2. Say that you want a refund. No reason is required, though we appreciate one if the product fell short — it is how the product gets fixed.
3. You will get a reply confirming the refund has been submitted.

You may also contact Paddle directly at paddle.net, which is their buyer support site, using the order reference on your receipt.

How long it takes

Refund requests are normally acknowledged within one business day. Once approved, Paddle processes the refund to the original payment method, generally within 14 days of approval. How quickly it then appears on your statement depends on your bank or card issuer, and is outside our control and Paddle's.

What happens to your licence

When a refund is issued, your Pro licence key stops being valid for new activations and you should stop using Pro features. Because FormForge works entirely offline and does not check in with any server, we rely on you to honour this rather than on remote deactivation.

Your data is not touched. Any profiles, field rules and settings you created stay on your device. As with the end of a trial, they become read-only and are no longer applied when filling, but nothing is deleted and you can export them at any time.

Cancellation

There is nothing to cancel. FormForge Pro is a single one-time payment of US$39. It is not a subscription: nothing renews, nothing recurs, there is no billing cycle, and no further charge will ever be made from this purchase.

The 7-day Pro trial inside the extension also has nothing to cancel — it collects no payment details, involves no payment processor, and simply ends on its own.

Chargebacks

If something is wrong, please email us before raising a chargeback with your bank. A chargeback costs both sides fees and takes far longer than a refund, and there is no dispute we would not rather settle by replying to an email.

Your statutory rights

Nothing in this policy limits any right you have under the consumer law that applies where you live. If that law gives you a longer or stronger right of withdrawal than the 14 days offered here, that law applies.

Contact

MD. ARAFAT UDDIN, trading as FlintHive
Chattogram, Bangladesh
support@flinthive.com